Terms & Conditions

Moozle is the supplier of the goods.

Our address is:
LAMARCKHOF 11-1
1098 TK
AMSTERDAM
NETHERLANDS

 

Price


The prices payable for goods that you order are as set out in our website. You will be required to pay delivery charges on all orders and it may not be possible for us to deliver to some locations. We will not accept liability for any errors in description of goods on the website or product information, and can change those descriptions at any time. We will however do our utmost to correct any problems as soon as we become aware of them. All prices are correct at time of going to press (Jan 2015).

 

Design and Photography - DISCLAIMER

Moozle teepees are designed with your child’s safety in mind, however small children should be supervised during play at all times, Moozle reserve the right to alter the design (even if this differs from the photographs) in small ways that will not change the overall look of the product significantly but could lessen the chance of accidents – for instance the ties have been removed from the front doors of the teepees for this reason. Safty first people.

 

Play Safety

Moozle teepees are made with high quality cotton calico, this fabric has been tested via an approved independent product safety testing company and has been certified safe to use for play but carries a KEEP AWAY FROM FLAME warning label.
We do not coat our fabrics with flame resistant and often odorous chemicals as we believe this would not be a potentially safe or pleasant environment for your child to play within.
All Moozle teepees have been independently tested for safty and have been approved, all Moozle teepees are CE certified.

 

Payment


The Moozle website is a secure website. We only accept Paypal payments via our website as we believe this is a very secure method for our customers. You can use Paypal even if you don’t have a Paypal account (pay via card) or a credit card (pay via e-cheque).

Delivery 
A delivery charge will be added at the time of check out TO ALL ORDERS please see the Delivery and Returns page for the fees. We ship from the Netherlands via TNT Post, all teepees are sent with track and trace. We aim to ship your goods within 7 working days from receipt of your order (sooner in most cases but busy periods can not be accounted for, when this happens you will be notified of the current waiting time via email in your order confirmation), however bespoke teepees that are made to order require more time to prepare (subject to availability) and can take up to 21 days till dispatch. In the event that an item is out of stock, we will advise you accordingly and provide an estimated delivery date. Please email your queries via the contact us button on the main menu bar.

 

Cancellation


You may cancel your contract with us for the goods you order UNLESS we have already shipped your teepee or made your bespoke order . You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. To cancel your contract you must notify us either by email at info@moozlehome.com (you must get a confirmation of your email receipt) quoting your name and order reference in either instance. UK Consumer Protection (Distance Selling) Regulations 2000 In law you have a separate right of cancellation during a period of 7 days after receiving the goods. If you wish to cancel under this provision, please e-mail us via the contact form. We will refund your payment on return of the item concerned (see Returns on how to return the item). The seven days start when the goods are ordered. If you decide to cancel your order and the goods have already been dispatched to you, you will be required to return the item in it's original condition, you can refuse to accept the delivery and it will be returned to sender or you can return it at your own expense.

 

Returns and exchanges


We want you to be delighted with your purchase please do get in touch straight away, we want to help you. If there is a manufacturing problem with your teepee, please return it to us in its original condition and packaging within 7 days and we will issue you with a full refund for the price of the item. It would help us if you would state the reason for the return, along with your name, order date and number. We will refund postage costs if the return is due to a fault on our behalf.

 

Trade Descriptions Act

All dimensions are approximate and although every care has been taken to ensure that the colours are reproduced accurately. Due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction.

 

Privacy


You acknowledge and agree to be bound by the terms of our Privacy Policy.
General 
European laws govern these terms and conditions, but do not affect your statutory rights.

 

Copyright

You may view and print out pages from our website only for the sole purpose of buying our products. You cannot use any images, logos descriptions or text from our site without our written permission. The copyright belongs to Moozle www.moozlehome.com
Moozle is a registered business name.

 

Privacy Policy & Security


Moozle respects the privacy rights of our online visitors and recognises the importance of protecting the information we collect about you. Therefore we have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us with. This policy applies only to this site and not to websites maintained by other companies or organisations to which we provide links to.

 

Personal Information


Moozle collects personal information from our online visitors only on a voluntary basis, and only during registration, placing an order and general use of the site. Personal information collected may include your name, email address, phone numbers, home address, delivery address. We do not require this information in order for you to obtain access to the site. In addition to their name, mailing address, telephone number (your telephone number may be given to our courier to facilitate deliveries), and email address. These details allow us to process your order and to let you know the status of your order.

 

Use of this Information


When you register with Moozle, you will be asked to provide personally identifiable information. The information you provide allows us to alert you to new products, news and promotions. We will not share your information with parties outside our organisation (except to the extent required by law, court order, or as requested by other government or law enforcement authority). If at any point you wish to have your name removed from our database, please send an email to us via the conact form, writing unsubscribe in the title bar.

 

Safeguarding Personal Information


We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. By using this site, you signify your consent to the Moozle Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices. Your continued use of our site will signify your acceptance of these changes.

 

Checking your Browser Security


You will notice that when you look at the location (URL) field at the top of the browser it begins with https: instead of the normal http: This means that you are in secure mode. You can also verify the security of a document by checking the security icon at the bottom-right hand corner of your browser. This shows that your browser and server are communicating securely. All information transmitted on our secure online order form is encrypted while in transit, so that even if the information is intercepted, because it is encrypted, it is useless to anyone. When our Secure Payment Server has received your credit card information it is sent directly and encrypted to the Secure Trading server and will never be stored or saved at the moozlehome.com website. Security of your personal data is of highest priority to us. This is why we have used encryption technology to guarantee that unauthorised parties have no access to personal and credit card details as they are passed over the internet. Under no circumstances will we pass on your personal details to any other company other than for the purpose of delivering your order.