Terms & Conditions


Moozle is the supplier of the goods.

Our address is:
Noorddammerweg 42
1187 CN
AMSTELVEEN
NETHERLANDS

 

In compliance with new European Union General data protection Regulations law (GDPR) we have updated or Privacy Policy as follows and is effective as of 24th May 2018.

 

Privacy Policy

This policy covers how Moozle, aka moozlehome.com, treats personally identifiable information that Moozle collects and receives. This privacy policy has been compiled to better serve those who are concerned with how their personal information is used and stored by our software, this information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website and the new EU General Data Protection Regulations (GDPR).

 

WHEN WE COLLECT PERSONAL INFORMATION

  1. Log in
  2. Use Moozle services
  3. Visit Site pages
  4. Completing forms or applications
  5. Enter promotions or competitions

 

TYPES OF PERSONAL INFORMATION COLLECTED

When ordering or registering on our site, you may be asked to provide us with certain personally identifiable information that can be used to contact or identify you, such as:

  1.  Name
  2.  Email address
  3.  Mailing address
  4.  Phone number
  5.  Credit card information

 In addition, we may ask other details to help you with your experience. We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.

 

USE OF PERSONAL INFORMATION

 We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site. We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality.

 

COOKIES 

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 We use cookies to:

  1. Help remember and process the items in the shopping cart
  2. Understand and save user's preferences for future visits.
  3. Keep track of advertisements.
  4. Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

We recommend that you leave cookies on.  If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly. However, you will still be able to place orders.

 

SOCIAL MEDIA

You can engage with us and our content on or through third party social networking sites such as Instagram, Facebook, and Pinterest. When you engage with our content on or through third party social networking sites, you may allow us to have access to certain information from your social media profile (e.g., name, e-mail address, gender, birthday, location, your photos and videos, your list of friends, people you follow and/or who follow you, your posts or 'likes') to deliver the content. We may combine information that we obtain through social networking sites or applications with information we obtain directly through the Site or from other sources.  By engaging with our content through social networking sites or applications, you consent to the use of this information in accordance with this privacy policy. Those third-party social networking sites have their own privacy policies, which govern what you share on those sites and applications.

 

 CONFIDENTIALITY AND SECURITY

 Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through Stripe, a credit card processor and gateway provider and are not stored or processed on our servers.  If you choose to use PayPal as your payment method, you will be redirected to the PayPal site, and therefore, migrate to their privacy policies, as stated on their website.

If at any time you would like Moozle to delete any Personal Information collected to provide Service, please contact us at: info@moozlehome.com and we will immediately delete all information per your request.

 

DISCLOSURE OF YOUR PERSONAL INFO

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  1. To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  2. To improve our website in order to better serve you.
  3. To allow us to better service you in responding to your customer service requests.
  4. To administer a contest, promotion, survey or other site feature.
  5. To quickly process your transactions.

 

THIRD PARTY DISCLOSURE

 We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include our merchant partners from which you purchase product, as they will be provided with your name and shipping address for purposes of fulfilling your purchase order. In addition, this does not include our website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

If at any time you would like to unsubscribe from receiving future emails, you may email us at: info@moozlehome.com and we will promptly remove you from any and/or all correspondence you no longer wish to receive.  

This Privacy Policy has most recently been updated on May 24, 2018 and will remain in effect with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time. You are solely responsible for checking this Privacy Policy for any updates from time to time to ensure your understanding and compliance with any updates and changes we have made to the Privacy Policy.

 

Price


The prices payable for goods that you order are as set out in our website. You will be required to pay delivery charges on all orders and it may not be possible for us to deliver to some locations. We will not accept liability for any errors in description of goods on the website or product information, and can change those descriptions at any time. We will however do our utmost to correct any problems as soon as we become aware of them. All prices are correct at time of going to press (Jan 2015).

 

Design and Photography - DISCLAIMER

Moozle teepees are designed with your child’s safety in mind, however small children should be supervised during play at all times, Moozle reserve the right to alter the design (even if this differs from the photographs) in small ways that will not change the overall look of the product significantly but could lessen the chance of accidents – for instance the ties have been removed from the front doors of the teepees for this reason. Safty first people.

 

Play Safety

Moozle teepees are made with high quality cotton calico, this fabric has been tested via an approved independent product safety testing company and has been certified safe to use for play but carries a KEEP AWAY FROM FLAME warning label.
We do not coat our fabrics with flame resistant and often odorous chemicals as we believe this would not be a potentially safe or pleasant environment for your child to play within.
All Moozle teepees have been independently tested for safty and have been approved, all Moozle teepees are CE certified.

 

Payment


The Moozle website is a secure website. We only accept Paypal payments via our website as we believe this is a very secure method for our customers. You can use Paypal even if you don’t have a Paypal account (pay via card) or a credit card (pay via e-cheque).

Delivery 
A delivery charge will be added at the time of check out TO ALL ORDERS please see the Delivery and Returns page for the fees. We ship from the Netherlands via TNT Post, all teepees are sent with track and trace. We aim to ship your goods within 7 working days from receipt of your order (sooner in most cases but busy periods can not be accounted for, when this happens you will be notified of the current waiting time via email in your order confirmation), however bespoke teepees that are made to order require more time to prepare (subject to availability) and can take up to 21 days till dispatch. In the event that an item is out of stock, we will advise you accordingly and provide an estimated delivery date. Please email your queries via the contact us button on the main menu bar.

 

Cancellation


You may cancel your contract with us for the goods you order UNLESS we have already shipped your teepee or made your bespoke order . You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. To cancel your contract you must notify us either by email at info@moozlehome.com (you must get a confirmation of your email receipt) quoting your name and order reference in either instance. UK Consumer Protection (Distance Selling) Regulations 2000 In law you have a separate right of cancellation during a period of 7 days after receiving the goods. If you wish to cancel under this provision, please e-mail us via the contact form. We will refund your payment on return of the item concerned (see Returns on how to return the item). The seven days start when the goods are ordered. If you decide to cancel your order and the goods have already been dispatched to you, you will be required to return the item in it's original condition, you can refuse to accept the delivery and it will be returned to sender or you can return it at your own expense.

 

Returns and exchanges


We want you to be delighted with your purchase please do get in touch straight away, we want to help you. If there is a manufacturing problem with your teepee, please return it to us in its original condition and packaging within 7 days and we will issue you with a full refund for the price of the item. It would help us if you would state the reason for the return, along with your name, order date and number. We will refund postage costs if the return is due to a fault on our behalf.

 

Trade Descriptions Act

All dimensions are approximate and although every care has been taken to ensure that the colours are reproduced accurately. Due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction.

 

Copyright

You may view and print out pages from our website only for the sole purpose of buying our products. You cannot use any images, logos descriptions or text from our site without our written permission. The copyright belongs to Moozle www.moozlehome.com
Moozle is a registered business name.


Checking your Browser Security


You will notice that when you look at the location (URL) field at the top of the browser it begins with https: instead of the normal http: This means that you are in secure mode. You can also verify the security of a document by checking the security icon at the bottom-right hand corner of your browser. This shows that your browser and server are communicating securely. All information transmitted on our secure online order form is encrypted while in transit, so that even if the information is intercepted, because it is encrypted, it is useless to anyone. When our Secure Payment Server has received your credit card information it is sent directly and encrypted to the Secure Trading server and will never be stored or saved at the moozlehome.com website. Security of your personal data is of highest priority to us. This is why we have used encryption technology to guarantee that unauthorised parties have no access to personal and credit card details as they are passed over the internet. Under no circumstances will we pass on your personal details to any other company other than for the purpose of delivering your order.